Rob Crutchington of Encoded explains how to transform frontline teams into the best defence against card payment fraud.
These steps include:
These steps include:
People in the payments industry like talking about ‘the next big thing.’ However, with debit cards remaining the most popular payment method with half of all payments in the UK being made using debit cards. Rob Crutchington from Encoded shares his top tips for a...
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People in the payments industry like talking about ‘the next big thing.’ However, with debit cards remaining the most popular payment method with...
Now in its 21st year, ContactBabel’s 2024 UK Contact Centre DMG reveals that AI is a priority for technology investment in contact centres over the...
Rob Crutchington at Encoded takes a look back at some of his previous predictions and offers a new one for 2024.At the end of 2021, it was clear...
To discover how our secure payment solutions can free up your contact centre agents’ time allowing them to focus on customer service, more complex enquiries and revenue-generating activities.