First Port Property Management – Case study
First Port (Formally OM Property Management) gives customers 24-hour access to account information and payments using Encoded
First Port Property Management is part of Peveral Property Management (PPM) one of the UK’s leading providers of residential property management services. First Port Property Management implemented a interactive voice response (IVR) solution from Encoded to offer customers a round-the-clock automated payment option when paying service charges, ground rents and other items, such as a new key or security for communal entry doors. Since implementing the new secure PCI DSS card payment solution, First Port Property management has been able to increase its contact centre opening hours and improved utilisation of existing resources.
Products Used:
Secure PCI DSS compliant card payments
Agent assisted card payments
Interactive Voice Response
Tracey McCabe
Head of Customer Service,
First Port Property Management
“We handle hundreds of thousands of calls every year that demand a broad knowledge of financial and legal matters as well as general property maintenance issues. Encoded presented a sound proposal that promised to deliver round-the-clock efficiencies in a cost effective package. Compared with other solutions in the marketplace, the overall approach and sophisticated IVR technology proved to be the perfect answer to our problems.”

Want to find out more?
Contact us now to learn more about how Encoded can improve your business efficiency.
View Encoded Customer Case Studies
View Encoded Customer Case Studies to learn more about solutions that could benefit your organisation too.
Our clients include












Latest News
Read all our latest news articles on payment services
e-Commerce Payments: 5 Ways to reduce costs
Rob Crutchington at payment service provider Encoded discusses how choosing the right gateway services solution can help increase e-commerce transactions, reduce costs and improve customer experience (CX).For online and MOTO* merchants ensuring transactions are...
Remote working is a risky business – but doesn’t have to be with secure card payments
As contact centres embrace the world of remote and hybrid working, Rob Crutchington, Managing Director of Encoded, discusses how the cloud, open banking and the latest SCA regulations help protect the customer, agents and merchants when taking payments.The new world...
Fraud Prevention v Customer Experience – Getting the Balance Right in Contact Centres
The UK Contact Centre Decision Makers Guide (DMG) 2022 highlights the latest trends in contact centres. Reviewing this year’s report, Rob Crutchington discusses the challenges of balancing customer service with ID verification to prevent fraud and how it continues to...
About Encoded
Encoded is a leading Payment Service Provider and pioneer of new and innovative secure payment solutions for contact centres. Encoded offers a range of card payment solutions designed to help organisations comply with PCI DSS, GDPR and the newly introduced Strong Customer Authentication (SCA). Encoded’s products work with each other to allow your customers to pay by their preferred payment process in an easy and secure way.
Accreditations

Contact Encoded
Head Office:
Encoded Ltd
Spectrum House
Beehive Ring Road
Gatwick
West Sussex
RH6 0LG.
Tel: 01293 229 700
Email: sales@encoded.co.uk
Call Me Back
Enter your details below for a quick reply.