First Port Property Management – Case study

First Port (Formally OM Property Management) gives customers 24-hour access to account information and payments using Encoded

First Port Property Management is part of Peveral Property Management (PPM) one of the UK’s leading providers of residential property management services. First Port Property Management implemented a interactive voice response (IVR) solution from Encoded to offer customers a round-the-clock automated payment option when paying service charges, ground rents and other items, such as a new key or security for communal entry doors. Since implementing the new secure PCI DSS card payment solution, First Port Property management has been able to increase its contact centre opening hours and improved utilisation of existing resources.