Download our Secure Contact Centre Payments brochure
Welcome
Encoded is a Payment Service Provider and pioneer of new and innovative secure payment solutions for contact centres.
Encoded offers a range of card payment solutions designed to help organisations comply with GDPR, PCI DSS and prepare for the new Payment Services Directive (PSD2). Our complete contact centre payment suite includes IVR Payments, Agent Assisted Payments, eCommerce Payments, Mobile Apps and the very latest PayByLink solution.
Encoded’s secure payment solutions free up valuable contact centre agent time allowing people to focus on customer service, more complex enquiries and revenue generating activities.
Transform your payment collection process with Encoded payment services.
We help hundreds of the UK’s leading brands to remain PCI DSS compliant while enhancing customer service including:
The Encoded suite of payment solutions for contact centres include IVR, Agent Assisted Payments, eCommerce Payments and SMS PayByLink
IVR Payments
Agent Assisted Payments
eCommerce Payments
PayByLink
Download our Secure Contact Centre Payments brochure
Encoded is a Level 1 PCI DSS compliant payment service provider with products that include:
IVR Payments
PayByLink
Agent Assisted
eComm Payments
Mobile App
SMS Chat
Using the Encoded Customer Engagement Platform contacts can simply reply by text to a message on their phone with the word ‘pay’ to process payment. It provides an easy and simple way to collect outstanding balances and frees up agents from having to chase late payments. It also reduces levels of debt as payments are kept up to date.
Using SMS Chat is also a great way for contact centres to keep customers updated of new services or inviting them to download and read the latest product information.
There’s even an Encoded Mobile app available where card details are stored for customers to pay securely with just one click. Mobile apps provide an easy and fast way for customers to place a deposit, make a purchase or top-up on products or services.
Encoded’s payment software solutions support many of the UK’s leading brands including Virgin Holidays, Mercedes-Benz Financial Services, BMW Financial Services, Green Star Energy and Anglian Water Business.
Download our Contact Centre Decision-Maker’s Guide 2020-21
Latest News
Read all our latest news articles on payment services
How to choose the right secure automated payment solution
Contactless payments are now a ‘must have’ rather than a ‘nice to have’ but with so many automated services on the market, where do you start? Ask the right questions to find the right solution for you and your customers. Rob Crutchington shares his quick and easy...
Shifting liability for fraud from merchants to customers in contact centres
Fraud patterns are evolving quickly since the coronavirus outbreak. However, the recent introduction of PSD2 and Strong Customer Authentication has meant that the liability changes from merchant to customer for fraudulent transactions. Rob Crutchington at Encoded...
PCI DSS: the forgotten superhero
As millions of pounds are lost to Coronavirus scams, the Payment Card Industry Data Security Standard (PCI DSS) is enjoying a well-earned revival. Rob Crutchington shows how to drive compliance and build customer confidence using Agent Assisted Payments.According to...
About Encoded
Encoded is a leading PCI DSS compliant provider of secure interactive voice response payment solutions. Encoded’s products are designed to fulfil three key objectives; Reduce costs by automated business processes, Increase sales by offering new fulfilment channels, Improve customer service by maximising resource efficiency.
Contact Encoded
Head Office:
Encoded Ltd
Spectrum House
Beehive Ring Road
Gatwick
West Sussex
RH6 0LG.
Tel: 01293 229 700
Email: sales@encoded.co.uk
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