PCI DSS: Why it pays to comply

PCI DSS: Why it pays to comply

For customers to buy from an organisation either in person, online or via a contact centre they need to be confident that their payment cards will not be compromised, their personal details are secure and their identities cannot be stolen. PCI DSS was created to...
Card Fraud Reduction

Card Fraud Reduction

Card Fraud Reduction in Contact Centres: Take Your Pick Rob Crutchington at Encoded recommends asking three simple questions when deciding which fraud control method to use. Many methods of taking card payments have emerged over the years as companies strive to be PCI...
GDPR – What happens next?

GDPR – What happens next?

GDPR – What happens next? 3 Steps to contact centre compliance Rob Crutchington at Encoded looks at the impact of GDPR on contact centres and discusses three ways to help them remain compliant using technology. Contact centres are challenging places. There is...