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Fraud Prevention v Customer Experience – Getting the Balance Right in Contact Centres

Fraud Prevention v Customer Experience – Getting the Balance Right in Contact Centres

by Encoded News Team | Apr 22, 2022 | Agent Assisted Payments, Fraud Prevention, IVR Payments, PayByLink

The UK Contact Centre Decision Makers Guide (DMG) 2022 highlights the latest trends in contact centres. Reviewing this year’s report, Rob Crutchington discusses the challenges of balancing customer service with ID verification to prevent fraud and how it continues to...

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