by Francesca Bull | Jun 29, 2026 | IVR Payments, News
For many contact centres, payment handling is still one of the most time-consuming parts of the customer journey. Agents spend valuable time processing routine card payments, queues build up during busy periods, and businesses carry unnecessary compliance...
by Francesca Bull | Jun 29, 2026 | IVR Payments, News
The payments industry is moving towards a future without 16-digit long card numbers. With tokenisation, Click to Pay, digital wallets, and biometric authentication becoming more common, traditional card entry is starting to disappear. But that doesn’t mean IVR...
by Encoded News Team | Feb 19, 2023 | IVR Payments, PayByLink
With an increase in online spending and new faster, easier ways to pay companies should think again about payment technologies and ways to meet customer payment preferences. Rob Crutchington of Encoded shares his top five predictions for payments in 2023 Buying habits...
by Encoded News Team | Dec 11, 2022 | IVR Payments
Channel Islands based global telecoms firm simplifies processes, meets payment security compliance and improves customer services in its contact centre. Encoded, a leading Payment Service Provider and pioneer of innovative secure payment solutions for contact centres...
by Encoded News Team | Oct 26, 2022 | IVR Payments
Rob Crutchington at Encoded, discusses the rise of self-service payments and why it is time to take another look at Interactive Voice Response (IVR) in contact centres to help increase the number of successful transactions, boost agent performance and improve the...
by Encoded News Team | Apr 22, 2022 | Agent Assisted Payments, Fraud Prevention, IVR Payments, PayByLink
The UK Contact Centre Decision Makers Guide (DMG) 2022 highlights the latest trends in contact centres. Reviewing this year’s report, Rob Crutchington discusses the challenges of balancing customer service with ID verification to prevent fraud and how it continues to...
