by Encoded News Team | Dec 21, 2020 | Agent Assisted Payments, Decision-Makers’ Guide, IVR Payments
The latest UK Contact Centre Decision Makers Guide (DMG) reports on the current trends in what has been a challenging year for contact centres. Rob Crutchington takes a closer look at how businesses are tackling card fraud reduction and security. One of the largest...
by Encoded News Team | Nov 20, 2020 | Agent Assisted Payments, IVR Payments
Encoded, a leading Payment Service Provider and pioneer of innovative secure payment solutions for contact centres, has announced that Milk & More has successfully deployed its IVR and Agent Assisted Payment technology to boost time and cost efficiencies. Using...
by Encoded News Team | Nov 2, 2020 | Agent Assisted Payments, IVR Payments
Contactless payments are now a ‘must have’ rather than a ‘nice to have’ but with so many automated services on the market, where do you start? Ask the right questions to find the right solution for you and your customers. Rob Crutchington shares his quick and easy...
by Encoded News Team | Oct 8, 2020 | IVR Payments, PayByLink
Fraud patterns are evolving quickly since the coronavirus outbreak. However, the recent introduction of PSD2 and Strong Customer Authentication has meant that the liability changes from merchant to customer for fraudulent transactions. Rob Crutchington at Encoded...
by Encoded News Team | Jun 10, 2020 | IVR Payments
As fears over coronavirus fuel a sudden spike in contactless transactions, Rob Crutchington explores the vital role of IVR to deliver fast, secure card payments that boost agent performance and customer confidence. IVR or Interactive Voice Response, the automated...
by Encoded News Team | Aug 19, 2019 | IVR Payments, PCI DSS
Card Fraud Reduction in Contact Centres: Take Your Pick Rob Crutchington at Encoded recommends asking three simple questions when deciding which fraud control method to use. Many methods of taking card payments have emerged over the years as companies strive to be PCI...
