by Encoded News Team | Jul 29, 2019 | IVR Payments, PCI DSS
3 Steps to contact centre compliance Rob Crutchington at Encoded looks at the impact of GDPR on contact centres and discusses three ways to help them remain compliant using technology. Contact centres are challenging places. There is certainly plenty to think about...
by Encoded News Team | Feb 13, 2018 | IVR Payments, PCI DSS
Why Cloud is best What lies behind your payment solution? Contact centres are often seen as the front line service of a business. They are at the forefront of customer service and therefore the long-term profitability of any organisation. Contact centres need to...
by Encoded News Team | Jan 3, 2018 | IVR Payments
Robert Crutchington at Encoded takes a closer look at contact centre payments. The UK Contact Centre Decision-Makers’ Guide (DMG) revealed several surprises in terms of PCI compliance and card fraud reduction in its 15th edition. This major report studying the...
