Encoded’s news…

Keep up-to-date with all our latest news

Encoded’s news…

Keep up-to-date with all our latest news

Latest News

Read all our latest news articles on payment services

Scrapping Card Fees

Scrapping Card Fees

Rob Crutchington, Director at Encoded, discusses the changes for consumers in light of the latest government legislation banning credit and debit card surcharges and who will really benefit as a result. According to the Treasury, in 2010 the total value of surcharges…

read more
GDPR Compliance

GDPR Compliance

With the General Data Protection Regulation (GDPR) coming into force on 25th May 2018, many organisations are starting to consider what it will mean for them. Overriding national data protection laws and including new…

read more
Deferred Debit Cards

Deferred Debit Cards

Merchants and Payment Services Providers (PSPs) generally deal with three main types of card; Debit Cards, Credit Cards and Charge Cards. The rules and processes surrounding each of these card types has for the most part been clear…

read more
Know more about PCI DSS compliance

Know more about PCI DSS compliance

We have just published our new booklet “The Truth about PCI DSS compliance in contact centres”, a compilation of blogs discussing many of the issues around this complex subject. Although the Payment Card Industry Data Security Standard (PCI DSS)…

read more
Ditch the CVV

Ditch the CVV

There are a number of myths around the three-digit card verification value (CVV) code found on the back of a MasterCard or Visa card (four-digits on the front if paying by American Express). However, is it time to ditch the code…

read more
Green Star Energy Press Release

Green Star Energy Press Release

Green Star Energy, one of the newest entrants into the UK’s competitive residential energy market, has deployed interactive voice response (IVR) and automated payment technology from Encoded to offer customers a 24-hour meter reading…

read more
A day in the life of a contact centre card payment

A day in the life of a contact centre card payment

Have you ever thought about what happens once you enter your debit or credit card details into an automated system or read them out to a contact centre agent? The answer isn’t easy but it is more straightforward than many would like you to believe…

read more
Six Design Tips to Improve IVR

Six Design Tips to Improve IVR

Ask people in the street about interactive voice response (IVR) systems and you are likely to get very different viewpoints. Loved by many as a quick way to make a payment, check a balance or top up credit on a mobile ‘phone, many customers…

read more

Download the Truth about Contact Centre Payments PDF

The truth about contact centre and multi-channel payments.

About Encoded

Encoded is a leading PCI DSS compliant provider of secure interactive voice response payment solutions. Encoded’s products are designed to fulfil three key objectives; Reduce costs by automated business processes, Increase sales by offering new fulfilment channels, Improve customer service by maximising resource efficiency.

Contact Encoded

Head Office:
Encoded Ltd
Spectrum House
Beehive Ring Road
Gatwick
West Sussex
RH6 0LG.

Tel: 01293 229 700
Email: sales@encoded.co.uk

Call Me Back

Enter your details below for a quick reply.

Understanding Declined Codes: 3 ways to improve acceptance rates https://contact-centres.com/understanding-declined-codes-3-ways-to-improve-acceptance-rates/

Load More...