Encoded’s news…

Keep up-to-date with all our latest news

Encoded’s news…

Keep up-to-date with all our latest news

Latest News

Read all our latest news articles on payment services

Three ways to avoid pesky card chargebacks

Three ways to avoid pesky card chargebacks

Prevention is better than cure: three ways to avoid pesky card chargebacks in contact centres By Rob Crutchington – Director of Encoded Research from payment specialists Verifi has shown that up to 86%…

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Secure customer engagement platform

Secure customer engagement platform

Encoded has announced the availability of its new customer engagement platform that enables contact centres to accept secure customer payments via SMS. An increasingly popular communications channel, using SMS makes it easier for customers to pay bills…

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5 Reasons why Cloud is best

5 Reasons why Cloud is best

Contact centres are often seen as the front line service of a business. They are at the forefront of customer service and therefore the long-term profitability of any organisation. Contact centres need to encompass every aspect of the customer experience…

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3 Surprises from latest contact centre report

3 Surprises from latest contact centre report

The UK Contact Centre Decision-Makers’ Guide (DMG) revealed several surprises in terms of PCI compliance and card fraud reduction in its 15th edition. This major report studying the performance, operations, technology and HR…

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Scrapping Card Fees

Scrapping Card Fees

Rob Crutchington, Director at Encoded, discusses the changes for consumers in light of the latest government legislation banning credit and debit card surcharges and who will really benefit as a result. According to the Treasury, in 2010 the total value of surcharges…

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GDPR Compliance

GDPR Compliance

With the General Data Protection Regulation (GDPR) coming into force on 25th May 2018, many organisations are starting to consider what it will mean for them. Overriding national data protection laws and including new…

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Deferred Debit Cards

Deferred Debit Cards

Merchants and Payment Services Providers (PSPs) generally deal with three main types of card; Debit Cards, Credit Cards and Charge Cards. The rules and processes surrounding each of these card types has for the most part been clear…

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Know more about PCI DSS compliance

Know more about PCI DSS compliance

We have just published our new booklet “The Truth about PCI DSS compliance in contact centres”, a compilation of blogs discussing many of the issues around this complex subject. Although the Payment Card Industry Data Security Standard (PCI DSS)…

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Download the Truth about Contact Centre Payments PDF

The truth about contact centre and multi-channel payments.

About Encoded

Encoded is a leading PCI DSS compliant provider of secure interactive voice response payment solutions. Encoded’s products are designed to fulfil three key objectives; Reduce costs by automated business processes, Increase sales by offering new fulfilment channels, Improve customer service by maximising resource efficiency.

Contact Encoded

Head Office:
Encoded Ltd
Spectrum House
Beehive Ring Road
Gatwick
West Sussex
RH6 0LG.

Tel: 01293 229 700
Email: sales@encoded.co.uk

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Everyone could learn from this story - How one CX team saved its company from crisis https://www.mycustomer.com/customer-experience/engagement/how-one-cx-team-saved-its-company-from-crisis#.Xylt64stawg.twitter

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