Jersey Telecom chooses Encoded payment solutions for security and enhanced customer experience

Jersey Telecom chooses Encoded payment solutions for security and enhanced customer experience

Channel Islands based global telecoms firm simplifies processes, meets payment security compliance and improves customer services in its contact ...
Six reasons to take another look at IVR

Six reasons to take another look at IVR

Rob Crutchington at Encoded, discusses the rise of self-service payments and why it is time to take another look at Interactive Voice Response ...
e-Commerce Payments: 5 Ways to reduce costs

e-Commerce Payments: 5 Ways to reduce costs

Rob Crutchington at payment service provider Encoded discusses how choosing the right gateway services solution can help increase e-commerce ...
Remote working is a risky business – but doesn’t have to be with secure card payments

Remote working is a risky business – but doesn’t have to be with secure card payments

As contact centres embrace the world of remote and hybrid working, Rob Crutchington, Managing Director of Encoded, discusses how the cloud, open ...
SCA deadline is looming – what happens next?

SCA deadline is looming – what happens next?

Organisations with an online presence need to be sure they are ready for full Strong Customer Authentication (SCA) compliance (i) for e-commerce ...
Digital First: The Future of Card Payments

Digital First: The Future of Card Payments

At Encoded we work with many contact centres of large brands to provide secure payment solutions. Our aim is to provide easy payment methods ...
PCI DSS: Why it pays to comply

PCI DSS: Why it pays to comply

For customers to buy from an organisation either in person, online or via a contact centre they need to be confident that their payment cards ...
Strong Customer Authentication: Three things every merchant needs to know

Strong Customer Authentication: Three things every merchant needs to know

With online fraud on the increase, companies must take action to make sure they meet the updated version of the Payment Services Directive, ...
The return of the ‘Roaring Twenties’ – prepare to capitalise on the boom

The return of the ‘Roaring Twenties’ – prepare to capitalise on the boom

With shops, pubs and restaurants re-opening their doors and hairdressers working all hours to keep up with demand, the future looks promising ...
A day in the life of a contact centre card payment – what does happen to your money?

A day in the life of a contact centre card payment – what does happen to your money?

Have you ever thought about what happens once you enter your debit or credit card details into an automated system or read them out to a contact ...