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Whose responsibility is it anyway?
The Payment Card Industry Data Security Standard (PCI DSS) was originally the brainchild of the world’s five largest payment card providers VISA, MasterCard, American Express, Discover and JCB International. Today, it is a global framework...
Wise up on PCI DSS and Save a Fortune
Every contact centre that accepts credit and debit card payments over the telephone needs to be PCI DSS (Payment Card Industry Data Security Standard) compliant. However the process of becoming and staying compliant can be hugely expensive...
White paper – Telephone Payments and PCI DSS
Making payments via a credit or debit card is now largely common place but the regulations around accepting card payments over the phone remains a mystery to most organisations. This is your chance to read the ultimate white paper...
Five things you should know about PCI DSS
The Payment Card Industry Data Security Standard (PCI DSS) remains surrounded by confusion and misinformation. For example many call centres do not appreciate that PCI DSS covers the entire trading environment including all third-party partners and vendors...
Three Ways to De-scope to Save Money
Every business or merchant that accepts payment via debit and credit cards has a contractual obligation with its bank/acquirer to be PCI DSS ...
Save Money by De-Scoping with Tokenisation
Tokenisation is a process of replacing sensitive card data with a sequence of numbers that, when used within a specific payment gateway, reference back to the card data without compromising its security. This is particularly useful for organisations...
What every card-accepting call centre should know
It is fair to say that most card-accepting contact centres understand the importance of protecting customer data from fraud and cybercrime. However, it might be news to many that in the event of a security breach they will be the ones fined...
Why your customers should know about PCI DSS
If you were to ask shoppers in the street to name an online payment protection process the chances are they would know about Verified by Visa, 3D Secure, Mastercard SecureCode or even Safekey from American Express but most would draw a blank...
Park Group Press Release
Park Group offers Christmas Savings Club agents 24-hour access to account information and self-service payment facility using Encoded.UK’s ...
Peverel Press Release
OM Property Management, part of Peverel Property Management (PPM) one of the UK’s leading provider of residential property management services, has deployed interactive voice response (IVR) technology from Encoded to offer customers...
Virgin Holidays Press Release
Virgin Holidays offers customers 24-hour access to account balance information and automated payment facility using Encoded. UK’s market-leading long-haul holiday company deploys PCI DSS-compliant solution to protect customer data...