Contact Centre Payments – Going Mobile

Contact Centre Payments – Going Mobile

Going Mobile Rob Crutchington at Encoded looks at how the mobile market is changing the way customers choose to make payments. Over recent years there has been a huge increase in the number of smartphone users, apps downloaded and mobile transactions, presenting new...
Scrapping Card Fees

Scrapping Card Fees

A bureaucratic waste of time or a benefit to consumers? Rob Crutchington, Director at Encoded, discusses the changes for consumers in light of the latest government legislation banning credit and debit card surcharges and who will really benefit as a result. According...
GDPR Compliance

GDPR Compliance

GDPR Compliance – Take a lead from PCI DSS in your contact centre Rob Crutchington from Encoded explains how applying the same principles as PCI DSS can help to meet the challenges of the new data protection legislation. With the General Data Protection Regulation...
Deferred Debit Cards

Deferred Debit Cards

A headache for Merchants and Payment Services Providers By Adam Bromage-Hughes – Lead Software Developer Merchants and Payment Services Providers (PSPs) generally deal with three main types of card; Debit Cards, Credit Cards and Charge Cards. The rules and processes...