A day in the life
A day in the life of a contact centre card payment – what does happen to your money?
Payment Service Provider
Final Settlement and payment
As you can see it really is at least “a day in the life of a payment” if not longer. What may appear to be a simple case of an amount being taken from your card and a debit appearing on your statement the following month really involves far more than is at first evident.
Add to this the complications of Payment Card Industry Data Security Standard (PCI DSS) compliance and you soon realise why card accepting contact centres are wise to work with a Level 1 PCI DSS secure, automated payment service provider (PSP) to remain compliant and maintain maximum security.