Rob Crutchington of Encoded explains how to transform frontline teams into the best defence against card payment fraud.
These steps include:
These steps include:
Now in its 21st year, ContactBabel’s 2024 UK Contact Centre DMG reveals that AI is a priority for technology investment in contact centres over the next two years. Meanwhile, Rob Crutchington explores three other trends and how innovative secure payment solutions hold...
Rob Crutchington at Encoded takes a look back at some of his previous predictions and offers a new one for 2024.At the end of 2021, it was clear that the pandemic had changed everything. As online shopping and home-working spread exponentially, forward-thinking...
Payment technologies are continually innovating to find faster, easier, and importantly, more secure, ways for customers to pay. Rob Crutchington of Encoded takes a look at the payments market and shares his top three predictions for 2024.Wearable payment technologies...
Now in its 21st year, ContactBabel’s 2024 UK Contact Centre DMG reveals that AI is a priority for technology investment in contact centres over the...
Rob Crutchington at Encoded takes a look back at some of his previous predictions and offers a new one for 2024.At the end of 2021, it was clear...
Payment technologies are continually innovating to find faster, easier, and importantly, more secure, ways for customers to pay. Rob Crutchington of...
To discover how our secure payment solutions can free up your contact centre agents’ time allowing them to focus on customer service, more complex enquiries and revenue-generating activities.