by Encoded News Team | Sep 17, 2023 | Payment Orchestration
Frictionless online payments reduce the risk of abandoned shopping baskets and increase customer loyalty. Rob Crutchington of Encoded discusses how payment orchestration harmonises and simplifies the payment process, improving customer experience and helping merchants...
by Encoded News Team | Apr 23, 2023 | Decision-Makers’ Guide, Payment Orchestration
Now in its 20th year ContactBabel’s 2023 UK Contact Centre DMG highlighted the highest ever average speed to answer and call abandonment rates. Rob Crutchington, CEO of Encoded, discusses three other key findings and how modern technology and payment orchestration can...
