sales@encoded.co.uk | 01293 229 700
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      • IVR Payments – The Ultimate Guide for 2024
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      • Agent Assisted Payments – The Ultimate Guide for 2024
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      • Fraud Prevention Platform
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      • Payment Orchestration – The Ultimate Guide for 2024
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Contact us
Contact us
sales@encoded.co.uk | 01293 229 700
  • About
  • Products
    • IVR Payments
      • IVR Payments – The Ultimate Guide for 2024
    • PayByLink
    • Agent Assisted Payments
      • Agent Assisted Payments – The Ultimate Guide for 2024
      • Fraud Prevention Platform
    • eCommerce Payments
    • Gateway Services
      • Fraud Prevention Platform
      • Google Pay
      • Apple Pay
    • Payment Orchestration
      • Payment Orchestration – The Ultimate Guide for 2024
    • SMS Chat
  • PCI DSS
  • Customers
  • News
  • Support
  • Contact us
our products

Fraud Prevention Platform

Simple, scalable and cost-effective fraud prevention.

Business benefits include:
  • Requestor-Initiated (3RI) authentication
  • Remove the risk of fraud in Agent Assisted payments
  • Helps more transactions to be processed successfully
  • Makes customer payments more secure
Download our Platform Overview PDF
OVERVIEW

Are you having to decline mail order, telephone order (MOTO) transactions and losing business and customers as a result?

Encoded’s Fraud Prevention Platform (FPP)* is a new payment solution that helps reduce fraud and increase the number of successful MOTO transactions.

It helps to improve conversion rates and customer service in contact centres.

When PPF is combined with Encoded’s Agent Assisted Payments solution instead of notifying the customer that a transaction has been declined, an agent can simply advise them that an additional level of validation is required. Different organisations can choose from a number of options to validate the customer’s information.

*Patent pending.

Why Encoded?

Encoded is a Level 1 PCI DSS accredited supplier – which means that contact centres and their customers can rely on Encoded’s technology with absolute confidence.

Download our PCI DSS Certificate

Encoded’s Fraud Prevention Platform

Take a look at how it works:

Need help?

Contact us on 01293 229 700 or book a call to learn more about how we can improve your business efficiency.
Contact us

Example of Fraud Prevention Platform Screenshot

Download our Fraud Prevention Platform guide
Learn how the platform works to streamline verification checks.
Download guide
Features and benefits

What are the Key Features of the Fraud Prevention Platform?



Immediate verification

The agent can send a link to validate the transaction while still talking on the phone to the customer.


Real-time reporting

Contact centre managers can see how many FPP links have been sent, received and used. This % can be used as a metric for successful transactions and/or fraudulent attempts.


Customisable branding

The screen templates can be tailored to match your brand or that of your clients.


Independent of your network or resources

Helps to de-scope PCI DSS requirements as the data is stored and encrypted within Encoded’s solution.


Choice of communications channel for customers

Customers can choose to have the link sent by email or to their phone as a text message.

Want to find out more?

Contact us now to learn more about how Encoded can improve your business efficiency.

Call us on 01293 229 700.

Key benefits of the Fraud Prevention Platform



Removes the risk of fraud

To increase the number of successful payments.


Makes customer payments more secure

With added authentication process.


Maximises your transaction conversions

Through frictionless, verified payments.


Helps agents to manage the customer experience

When additional verification is required – using OAUTH, AIS, Gov.uk Verify, 3D secure.


More transactions can be processed successfully

Reducing lost revenue from chargebacks and declined transactions.


Helps protect brand reputation

By ensuring ethical ‘right to buy’ approvals for customer transactions.


Ensures contact centre and MOTO transactions compliance

With SCA (Strong Customer Authentication) and PSD2 (Payment Services Directive) regulations.
RESOURCES

Download our guides

Secure Contact Centre Payments brochure

Download brochure
Ultimate guide to Payment Orchestration
Download guide
Making Outsourcing Pay white paper
Download white paper
WHAT THEY SAY

What our customers say about us

“We needed to offer our members both fast and secure Payment Card Industry Data, Security Standard (PCI DSS) compliant payment methods and advanced e-commerce capabilities using automated technology. Encoded had done their homework and cared about our members and our business, even suggesting additional creative ways to use Encoded technology. From the outset, it was clear they were exploring new ideas to help us work even smarter.”

Karen Coates, Chief Operations Officer, The Wine Society

“We handle hundreds of thousands of calls every year that demand a broad knowledge of financial and legal matters as well as general property maintenance issues. Encoded presented a sound proposal that promised to deliver round-the-clock efficiencies in a cost effective package. The final overall approach and sophisticated IVR technology proved to be the perfect answer to our business problems.”

Tracey McCabe, Head of Customer Service, First Port Property Management

“We decided to refresh the online experience in response to customer demand and changes in the industry. It was a moment of clarity – Encoded was already handling our secure payments with data being fed into our billing system. We needed to create a front-end link so that customers could access this information themselves, rather than relying on speaking to an agent every time they wanted to make a payment or a change to their account details.”

Business Optimisation Manager,
Severn Trent Water

“One of the key reasons for choosing Encoded was to improve the team’s experience of managing large scale migrations from legacy payment systems. With Encoded’s in-depth knowledge of data security, PCI DSS compliance and the latest payment regulations, JT had confidence that the integration would be carried out within the project timescales and to budget.”

Tim Peach, Finance Operations Manager, Jersey Telecom

“From the outset, it was evident that Encoded grasped our requirements for an easy to deploy, fully transparent solution that could integrate seamlessly with our own IT systems. What is more, Encoded offered us a solid and highly scalable platform that promised to drive efficiencies whilst delivering the personal touch to those callers who needed it most.”

Collections and Recovery Department, One Savings Bank

“Along with the simplicity and highly configurable nature of Encoded’s solution, we were impressed by everyone’s professional, can-do attitude backed up by excellent support. Encoded offered a truly scalable solution that could grow with our business. In particular we trusted Encoded to support new ventures such as flexecash® which has already been adopted by a number of high street retailers.”

June Potts, Head of Customer Contact, Park Group

“Tens of thousands of calls relating to payment and meter reads are handled by sophisticated technology provided by Encoded. Encoded’s solutions have supported our business from day one, having been selected from a shortlist of four vendors for its ease of use, speedy implementation and cost-efficiency.”

Shell Energy

“Today, around 10% of all our sales are made using credit or debit card transactions. Our job is to make it easy for customers to pay for services swiftly and securely. Encoded listened carefully to our requirements, made sensible recommendations along the way and even adapted the technology to suit us. The whole experience ran smoothly and we were impressed by their level of knowledge and understanding of our business.”

Peter Doyle, Risk Manager,
Health-on-line

LATEST NEWS

Fraud Prevention articles you may be interested in

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Remote working is a risky business – but doesn’t have to be with secure card payments

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To discover how our secure payment solutions can free up your contact centre agents' time allowing them to focus on customer service, more complex enquiries and revenue-generating activities.

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