sales@encoded.co.uk | 01293 229 700
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    • IVR Payments
      • IVR Payments – The Ultimate Guide for 2024
    • PayByLink
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      • Agent Assisted Payments – The Ultimate Guide for 2024
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      • Fraud Prevention Platform
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      • Payment Orchestration – The Ultimate Guide for 2024
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Contact us
Contact us
sales@encoded.co.uk | 01293 229 700
  • About
  • Products
    • IVR Payments
      • IVR Payments – The Ultimate Guide for 2024
    • PayByLink
    • Agent Assisted Payments
      • Agent Assisted Payments – The Ultimate Guide for 2024
      • Fraud Prevention Platform
    • eCommerce Payments
    • Gateway Services
      • Fraud Prevention Platform
      • Google Pay
      • Apple Pay
    • Payment Orchestration
      • Payment Orchestration – The Ultimate Guide for 2024
    • SMS Chat
  • PCI DSS
  • Customers
  • News
  • Support
  • Contact us
case study

Jersey Telecom

Jersey Telecom chooses Encoded for security and enhanced customer service.

Products Used:
  • IVR Payments
  • E-Commerce Payments
  • Payment Gateway Services
  • Agent Assisted Payments
  • PayByLink
View case study
OVERVIEW

Customer success

JT (Jersey Telecom) is a government-owned full service global communications provider, with its headquarters located in Jersey.

Founded in 1888, today it employs over 500 people with offices across the Channel Islands and around the world.

JT chose Encoded as a ‘one-stop supplier’ for a suite of solutions that could not only ensure compliance with the latest PCI DSS security standards but also enable them to merge multiple websites and contact centre operations.

“We were impressed with Encoded’s technical and commercial proposals, and their flexibility to meet changes as the project got underway. The team always kept the original project proposal on track for successful completion,” said Tim Peach, Finance Operations Manager, JT.

“One of the key reasons for choosing Encoded was to improve the team’s experience of managing large scale migrations from legacy payment systems. With Encoded’s in-depth knowledge of data security, PCI DSS compliance and the latest payment regulations, JT had confidence that the integration would be carried out within the project timescales and to budget.”

Tim Peach,
Finance Operations Manager, JT

View case study

Speak to the team

To discover how our secure payment solutions can free up your contact centre agents' time allowing them to focus on customer service, more complex enquiries and revenue-generating activities.

Contact us
01293 229 700

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