Milk & More – Case study
Milk & More carries on in a crisis with secure IVR and Agent Assisted Payments from Encoded
Heralded as a true British icon, Milk & More strives hard to preserve its traditional milkman legacy while embracing modernity and future expansion. In addition to fresh milk and everything dairy, the company offers a huge and ever-expanding range of essentials to nearly 500,000 homes across the country. From bread and milk to the freshest seasonal organic fruit and vegetable boxes, Milk & More conveniently delivers over 200 exceptional products ordered via the Milk & More website and app.
Products Used:
IVR Payments
Agent Assisted Payments
Rebecca Manning,
Head of Customer Service
at Milk & More
“Encoded quickly became a significant part of our transformation project. We really liked their friendly approach from the start. They were informal but professional and we instantly worked well together. Open, honest and flexible, the team at Encoded was helpful every step of the way from the initial contract stage through to final implementation and training. What is more, the results were truly amazing. Before Encoded, our contact centre advisors typically handled around 15,500 payments a month. Just one year later, with Encoded on board, the numbers have dropped dramatically to around 2,900 payments every month”
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About Encoded
Encoded is a leading PCI DSS compliant provider of secure interactive voice response payment solutions. Encoded’s products are designed to fulfil three key objectives; Reduce costs by automated business processes, Increase sales by offering new fulfilment channels, Improve customer service by maximising resource efficiency.
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Head Office:
Encoded Ltd
Spectrum House
Beehive Ring Road
Gatwick
West Sussex
RH6 0LG.
Tel: 01293 229 700
Email: sales@encoded.co.uk
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