Written from scratch with PCI DSS and GDPR in mind. Encoded’s SMS customer engagement solution ticks all the boxes.
Benefits and Features
- PCI DSS COMPLIANT
- GDPR READY
- PROCESSING PAYMENTS
- ID & V
- BULK MESSAGING
- PAYMENT COLLECTION
- LIVE CONVERSATIONS
- AGENTS SUPPORTED BY “BOTS”
- REAL-TIME REPORTING
- SMS, VOICE, FB MESSENGER
Download Product PDF
The product PDF offers the reader an insight into how Encoded’s engagement platform works and its ease of implementation.
Encoded's Payment Products
All of Encoded's payment services work cooperatively. Sharing stored card details between solutions, enabling card holders to use the service of their choice without having to re-enter card data.
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“Encoded is a dream to work with. They are efficient, reliable and totally professional with highly flexible technology to match. Always open to new ideas, they truly listen to what we want and go the extra mile to achieve it. That’s what makes them different and sets them apart from the competition.”
- Head of Customer Contact, Park Group.
“The people at Encoded blended well with our own team and understood our culture perfectly. They appreciated our requirement for a user-friendly solution that reflected Virgin’s own unique sense of style.”
- Operations Analyst, Virgin Holidays.
“Encoded has enabled us to build a truly round-the-clock operation without the need to increase our customer service headcount. To deal with the calls currently handled by IVR we estimate we would need to increase the existing number of agents by around 20%.”
- Managing Director, Green Star Energy.
Encoded is a leading PCI DSS compliant provider of secure interactive voice response payment solutions. Encoded’s products are designed to fulfil three key objectives; Reduce costs by automated business processes, Increase sales by offering new fulfilment channels, Improve customer service by maximising resource efficiency.
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