The Checkout
Performance Blueprint
A high-performing checkout doesn't happen by accident. Every step of the payment journey influences whether customers complete their purchase or abandon it.
Where checkouts
lose customers
Friction at any point in the journey can lead to abandoned baskets and lost revenue — and most of it happens in the final few clicks.
Customers abandon their basket
Long forms or forced account creation
Declined payments or limited payment options
Slow payment processing or errors
What customers
expect today
Customers compare your checkout with the best online experience they've had recently. That should be you.
Customers want:
One-click checkout
Digital wallets
Open Banking
Secure saved payment details
A seamless experience on any device
Choose how to pay
Fast — no unnecessary steps
Familiar on any device
Secure, and visibly so
Flexible — their way to pay
What happens
behind the scenes
Smarter payment technology works behind the scenes to improve payment success, reduce unnecessary declines and create a smoother customer experience — choosing the best route for every transaction, all in real time.
Better customer experience
Fewer declined transactions
Higher conversion
Increased revenue
Customer
makes a payment
ORCHESTRATION
LAYER
One platform.
Every payment channel.
Whether your customers pay online, over the phone or through a payment link, Encoded brings every payment channel together through one secure platform — greater visibility, simpler management and a consistent payment experience from start to finish.
Across every channel:
Website
Mobile
Contact Centre
Payment Link
PAYMENTPLATFORM
Orchestration
Is your checkout performing as well as it should?
Book a complimentary Payment Performance Review and discover where you can reduce payment friction, improve acceptance rates and create a smoother checkout experience.