Ditch the CVV

Ditch the CVV

Are the three-digits on the back of a payment card really relevant? Is it time to ditch the CVV code? There are a number of myths around the three-digit card verification value (CVV) code found on the back of a MasterCard or Visa card (four-digits on the front if...
Whose responsibility is it anyway?

Whose responsibility is it anyway?

The Payment Card Industry Data Security Standard (PCI DSS) was originally the brainchild of the world’s five largest payment card providers VISA, MasterCard, American Express, Discover and JCB International. Today, it is a global framework that provides guidance on...
Wise up on PCI DSS and Save a Fortune

Wise up on PCI DSS and Save a Fortune

Every contact centre that accepts credit and debit card payments over the telephone needs to be PCI DSS (Payment Card Industry Data Security Standard) compliant. However the process of becoming and staying compliant can be hugely expensive. The interpretation of the...
White paper – Telephone Payments and PCI DSS

White paper – Telephone Payments and PCI DSS

PCI Compliance: The Ultimate White Paper Making payments via a credit or debit card is now largely common place but the regulations around accepting card payments over the phone remains a mystery to most organisations. This is your chance to read the ultimate white...
Five things you should know about PCI DSS

Five things you should know about PCI DSS

PCI Compliance: Five things you should know about PCI DSS but are too afraid to ask The Payment Card Industry Data Security Standard (PCI DSS) remains surrounded by confusion and misinformation. For example many call centres do not appreciate that PCI DSS covers the...