The Ultimate Guide to Payment Orchestration for 2024
In our guide you will learn what Payment Orchestration is, the key features and benefits.
- Learn what is Payment Orchestration
- Learn about the key features
- Learn about the benefits
Table of Contents
Click on any chapter title below to scroll directly to the chapter.
Chapter 1. Introduction
- What is payment orchestration?
- Five reasons why you should consider payment orchestration
Chapter 2. Payment orchestration – Features and Benefits
- Easier integration
- Converged commerce
- Secure systems
- Recurring payments – secure token vault
- Continuity
- Simplified payment management
- Enables global reach and support
- Improved payment rates and reduced costs
- Enhances security and compliance
Chapter 3. Questions to ask about payment orchestration
- How does payment orchestration work?
- How is payment orchestration implemented?
- What is the difference between payment orchestration and a payment gateway?
- What payment methods does payment orchestration support?
- How does payment orchestration integrate with existing business systems?
- How does it help protect against fraud and ensure security?
- How does payment orchestration reduce transaction costs?
- Will payment orchestration improve my customer experience?
Chapter 4. Choosing the right technology partner
- Make compliance easier
- Reduce costs
- Improve customer experience
- Simplify the payment process
- Developer friendly
Chapter 5. Payment orchestration in action
- Increases acceptance and reduces costs
- Domestic acquiring and reduces false flags
- Uses multiple payment methods
Why Encoded?
Encoded is a Level 1 PCI DSS accredited supplier – which means that contact centres and their customers can rely on Encoded’s technology with absolute confidence.
Why Encoded?
Chapter 1. Introduction
A payment orchestration layer works independently of a merchant’s or contact centre’s chosen gateway payment provider and is not affiliated with an acquirer. In this way it can manage multiple card issuers, card schemes, payment methods and open banking which can be interchanged and used dynamically, in real-time to ensure secure, frictionless payments at least cost.
- Delivers least cost acquiring through optimised transaction routing to reduce payment costs.
- Enhances security and compliance ensuring fraud prevention for increased customer satisfaction.
- Simplifies payment management with a single provider for all payments and reporting to streamline visibility and save time.
- Enables global reach and support with simple, low-cost expansion of payment infrastructure.
- Provides increased flexibility and scalability with one-to-many integration.
Chapter 2. Payment orchestration – features and benefits
- Easier integration
A payment orchestration layer with a feature rich, single and simple to use Application Programming Interface (API) enables easier integration with dozens of Acquirers and Payment Gateways to ensure greater settlement success. - Converged commerce
It offers multiple payment methods APM’s, ApplePay, Google Pay, open banking or a mix via one system for enhanced customer experience. - Secure systems
A layer with EMV 3-D Secure (3DS2) functionality out-of-the-box increases security. An independent platform can include PCI DSS compliance for increased customer security. - Recurring payments handled
A secure token vault enables the safe storing of card data for repeat use. - Central Management
A single, centralised portal enables management and reporting that streamlines visibility and reduce time.
Key features of IVR Payments
- Easier integration
- Converged commerce
- Secure systems
- Recurring payments handled
- Central Management
- Continuity for improved customer experience
Continuity from payment solutions and a payment orchestration layer from a single partner can help to provide frictionless experience and reduce cost. - Simplifies payment management
All payment processing can be consolidated into a single platform, making it easier for businesses to manage and track transactions across different card issuers, card schemes, gateways, open banking and acquirers. - Enables global reach and support
Easy integration with new systems mean that businesses can quickly expand to new markets and support multiple currencies, payment methods, and languages. It helps increase global reach without significant infrastructure changes. - Improves payment rates and reduces costs
A payment orchestration platform intelligently routes transactions to the most appropriate card scheme, based on cost, success rates and processing times. It optimises overall payment performance for reduced transaction costs and improved approval rates. - Enhances security and compliance
A single platform provides built-in security features, such as fraud detection and data encryption, to protect sensitive customer information. By consolidating all payment processing through the same platform, businesses can ensure consistent security measures and adhere to regulatory requirements.
Key benefits of IVR Payments
- Continuity for improved customer experience
- Simplifies payment management
- Enables global reach and support
- Improves payment rates and reduces costs
- Enhances security and compliance
Chapter 3. Questions to ask about payment orchestration
Need help?
Chapter 4. Choosing the right technology partner
An independent payment orchestration layer consolidates all payments through a single platform via its payment gateway that checks and validates data. Built-in security features,
such as fraud detection and data encryption, protect sensitive customer information helping businesses to comply with regulatory requirements.
It supports intelligent, dynamic routing that sends transactions to the most appropriate payment channel and least cost acquirer at the time. This increases conversion rates and improves cashflow.
As an independent platform with one-to many API integration, it is easy to integrate with new payment service providers or add payment methods as needed, local or international, rather than connecting with third-party payment providers via different platforms or accounts. It allows businesses to grow without the need for significant infrastructure changes.
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Chapter 5. Payment orchestration in action
- Apples / G Pay
- Open Banking
- Or a mix
“One of the key reasons for choosing Encoded was to improve the team’s experience of managing large scale migrations from legacy payment systems. With Encoded’s in-depth knowledge of data security, PCI DSS compliance and the latest payment regulations, JT had confidence that the integration would be carried out within the project timescales and to budget.”
Tim Peach,
Finance Operations Manager, JT
Chapter 6. Summary
It is the process of integrating and managing the end-to-end payment process, including authorising payments, routing transactions, and handling settlements. It can help companies to be more agile and scale more rapidly.
An independent payment orchestration platform makes it easier for online businesses/merchants to connect their websites with different payment service providers, simplifying the back-end and front-end processes while also giving customers a choice of payment options.
Businesses/Merchants can also more easily enter new markets, integrate payment providers from different regions, and accommodate different currencies and payment methods while still complying with regulations.
Chapter 7. Glossary of Terms
A payment orchestration platform is a single software layer that enables the processing of secure, frictionless online payments from payer to payee. Payment orchestration helps organisations to manage the entire payment process, from payment authorisation to transaction routing and settlement.
To implement the PCI standard you must start with scoping your organisation. This process involves identifying all system components that are located within or connected to the cardholder data environment (comprised of people, processes, and technology that handle cardholder data or sensitive authentication data).
Scoping is an annual process and must occur prior to the annual assessment. Merchants and other entities must identify all locations and flows of cardholder data to ensure all applicable system components are included in scope for the PCI Data Security Standard.
About Encoded
Encoded understands that customers like to pay in different ways; whether online, in app, via self-service options or speaking to a real person.
Encoded’s pioneering payment solutions help organisations to remain PCI DSS* compliant and protect customer data, whilst offering an unrivalled user experience. With nearly 25 years of payments experience, Encoded has built its network, infrastructure and payment applications entirely in-house; a single trusted partner for all of your payment requirements.
Customers include: Mercedes-Benz, BMW, Mini, Toyota, The Wine Society, LUSH and a host of utility companies, including Jersey Telecom, Shell Energy and Severn Trent Water.
A payment orchestration layer with a feature rich, single and simple to use API enables easier streamlined integration with dozens of Acquirers and Payment Gateways to ensure greater settlement success and frictionless payments.
Download our guides
Secure Contact Centre Payments brochure
What our customers say about us
“We needed to offer our members both fast and secure Payment Card Industry Data, Security Standard (PCI DSS) compliant payment methods and advanced e-commerce capabilities using automated technology. Encoded had done their homework and cared about our members and our business, even suggesting additional creative ways to use Encoded technology. From the outset, it was clear they were exploring new ideas to help us work even smarter.”
Karen Coates, Chief Operations Officer, The Wine Society
“We handle hundreds of thousands of calls every year that demand a broad knowledge of financial and legal matters as well as general property maintenance issues. Encoded presented a sound proposal that promised to deliver round-the-clock efficiencies in a cost effective package. The final overall approach and sophisticated IVR technology proved to be the perfect answer to our business problems.”
Tracey McCabe, Head of Customer Service, First Port Property Management
“We decided to refresh the online experience in response to customer demand and changes in the industry. It was a moment of clarity – Encoded was already handling our secure payments with data being fed into our billing system. We needed to create a front-end link so that customers could access this information themselves, rather than relying on speaking to an agent every time they wanted to make a payment or a change to their account details.”
Business Optimisation Manager,
Severn Trent Water
“One of the key reasons for choosing Encoded was to improve the team’s experience of managing large scale migrations from legacy payment systems. With Encoded’s in-depth knowledge of data security, PCI DSS compliance and the latest payment regulations, JT had confidence that the integration would be carried out within the project timescales and to budget.”
Tim Peach, Finance Operations Manager, Jersey Telecom
“From the outset, it was evident that Encoded grasped our requirements for an easy to deploy, fully transparent solution that could integrate seamlessly with our own IT systems. What is more, Encoded offered us a solid and highly scalable platform that promised to drive efficiencies whilst delivering the personal touch to those callers who needed it most.”
Collections and Recovery Department, One Savings Bank
“Along with the simplicity and highly configurable nature of Encoded’s solution, we were impressed by everyone’s professional, can-do attitude backed up by excellent support. Encoded offered a truly scalable solution that could grow with our business. In particular we trusted Encoded to support new ventures such as flexecash® which has already been adopted by a number of high street retailers.”
June Potts, Head of Customer Contact, Park Group
“Tens of thousands of calls relating to payment and meter reads are handled by sophisticated technology provided by Encoded. Encoded’s solutions have supported our business from day one, having been selected from a shortlist of four vendors for its ease of use, speedy implementation and cost-efficiency.”
Shell Energy
“Today, around 10% of all our sales are made using credit or debit card transactions. Our job is to make it easy for customers to pay for services swiftly and securely. Encoded listened carefully to our requirements, made sensible recommendations along the way and even adapted the technology to suit us. The whole experience ran smoothly and we were impressed by their level of knowledge and understanding of our business.”
Peter Doyle, Risk Manager,
Health-on-line
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