SMS Chat is...

Convenient
Universally accepted
Completely automated
SMS Customer Engagement Platform

SMS Chat is...

Convenient
Universally accepted
Completely automated
SMS Customer Engagement Platform

SMS Chat – Customer engagement platform

SMS is widely accepted as a non-intrusive, convenient method of communication. Encoded offers a feature rich, highly secure customer engagement messaging solution. As well as SMS and Voice, Encoded’s solution also integrates with many other messaging services such as Facebook messenger.

Enjoy the convenience of connecting with any existing Encoded solution. Use SMS Chat to promote the use of online services, broadcast the release of your latest mobile App, invite clients to request your latest PDF download or accept payment on an outstanding balance. Whatever your requirement, Encoded’s messaging platform can help you achieve your goals and exceed your customers’ expectations.

By using “bots” to autonomously engage in client conversations allows a small number of contact centre staff to effortlessly handle a large number of customers; only being alerted when and if the conversation falls out of the expected flow. In such cases an agent is presented with the full conversation history and can pick up where the bot left-off.

Secure Messaging

Encoded’s messaging platform is built with security at its heart. From its payments background Encoded has designed this customer engagement solution with PCI DSS and GDPR in mind. Capable of integrating with any existing Encoded payments product to accept payments via SMS from stored cards. Customers simply reply with the word “pay” to process their transaction.

AI Conversations

Encoded’s intelligent campaign controller simulates a real agent and can handle the bulk of most conversations. Only pushing the conversation to an agent when and if it falls outside of set parameters. This enables a few agents to handle a large number of customer live engagements.

Want to find out more?

Call us on 01293 229 700.

Key benefits of Mobile App Payment Processing

Secure

Reliable

Cost Effective

Want to find out more?

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01293 229 700

Customer engagement

Written from scratch with PCI DSS and GDPR in mind. Encoded’s SMS customer engagement solution ticks all the boxes.

Benefits and Features

Secure

- PCI DSS COMPLIANT
- GDPR READY
- PROCESSING PAYMENTS
- ID & V

Reliable

- BULK MESSAGING
- PAYMENT COLLECTION
- LIVE CONVERSATIONS

Cost Effective

- AGENTS SUPPORTED BY “BOTS”
- REAL-TIME REPORTING
- SMS, VOICE, FB MESSENGER

Download Product PDF

The product PDF offers the reader an insight into how Encoded’s engagement platform works and its ease of implementation.

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Encoded's Payment Products

All of Encoded's payment services work cooperatively. Sharing stored card details between solutions, enabling card holders to use the service of their choice without having to re-enter card data.

IVR Payments

PayByLink

Agent Assisted

eComm Payments

Mobile App

SMS Chat

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Our clients include

Digital First: The Future of Card Payments

At Encoded we work with many contact centres of large brands to provide secure payment solutions. Our aim is to provide easy payment methods that free up valuable agent time, allowing them to focus on customer service, more complex enquiries and additional revenue...

PCI DSS: Why it pays to comply

For customers to buy from an organisation either in person, online or via a contact centre they need to be confident that their payment cards will not be compromised, their personal details are secure and their identities cannot be stolen. PCI DSS was created to...

Strong Customer Authentication: Three things every merchant needs to know

With online fraud on the increase, companies must take action to make sure they meet the updated version of the Payment Services Directive, PSD2, which will mandate Strong Customer Authentication (SCA), later this year. Adam Bromage-Hughes, Technical Director at...

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“Encoded is a dream to work with. They are efficient, reliable and totally professional with highly flexible technology to match. Always open to new ideas, they truly listen to what we want and go the extra mile to achieve it. That’s what makes them different and sets them apart from the competition.”

- Head of Customer Contact, Park Group.

“The people at Encoded blended well with our own team and understood our culture perfectly. They appreciated our requirement for a user-friendly solution that reflected Virgin’s own unique sense of style.”

- Operations Analyst, Virgin Holidays.

“Encoded has enabled us to build a truly round-the-clock operation without the need to increase our customer service headcount. To deal with the calls currently handled by IVR we estimate we would need to increase the existing number of agents by around 20%.”

- Managing Director, Green Star Energy.

About Encoded

Encoded is a leading Payment Service Provider and pioneer of new and innovative secure payment solutions for contact centres. Encoded offers a range of card payment solutions designed to help organisations comply with PCI DSS, GDPR and the newly introduced Strong Customer Authentication (SCA). Encoded’s products work with each other to allow your customers to pay by their preferred payment process in an easy and secure way.

Accreditations

Contact Encoded

Head Office:
Encoded Ltd
Spectrum House
Beehive Ring Road
Gatwick
West Sussex
RH6 0LG.

Tel: 01293 229 700
Email: sales@encoded.co.uk

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