SMS Chat – Customer engagement platform
SMS is widely accepted as a non-intrusive, convenient method of communication. Encoded offers a feature rich, highly secure customer engagement messaging solution. As well as SMS and Voice, Encoded’s solution also integrates with many other messaging services such as Facebook messenger.
Enjoy the convenience of connecting with any existing Encoded solution. Use SMS Chat to promote the use of online services, broadcast the release of your latest mobile App, invite clients to request your latest PDF download or accept payment on an outstanding balance. Whatever your requirement, Encoded’s messaging platform can help you achieve your goals and exceed your customers’ expectations.
By using “bots” to autonomously engage in client conversations allows a small number of contact centre staff to effortlessly handle a large number of customers; only being alerted when and if the conversation falls out of the expected flow. In such cases an agent is presented with the full conversation history and can pick up where the bot left-off.
Secure Messaging
AI Conversations
Want to find out more?
Contact us now to learn more about how Encoded can improve your business efficiency.
Call us on 01293 229 700.
Key benefits of Mobile App Payment Processing
Secure
Reliable
Cost Effective
Want to find out more?
Contact us now to learn more about how Encoded can improve your business efficiency.
Customer engagement
Written from scratch with PCI DSS and GDPR in mind. Encoded’s SMS customer engagement solution ticks all the boxes.
Benefits and Features
Secure
- PCI DSS COMPLIANT
- GDPR READY
- PROCESSING PAYMENTS
- ID & V
Reliable
- BULK MESSAGING
- PAYMENT COLLECTION
- LIVE CONVERSATIONS
Cost Effective
- AGENTS SUPPORTED BY “BOTS”
- REAL-TIME REPORTING
- SMS, VOICE, FB MESSENGER
Download Product PDF
The product PDF offers the reader an insight into how Encoded’s engagement platform works and its ease of implementation.
Encoded's Payment Products
All of Encoded's payment services work cooperatively. Sharing stored card details between solutions, enabling card holders to use the service of their choice without having to re-enter card data.
IVR Payments
PayByLink
Agent Assisted
Web Payments
Mobile App
SMS Chat
Our clients include
Latest News
Read all our latest news articles on payment services
GDPR – What happens next?
GDPR – What happens next? 3 Steps to contact centre compliance. Rob Crutchington at Encoded looks at the impact of GDPR on contact centres and discusses three ways to help them remain compliant using…
Contact Centre Payments – Going Mobile
Contact Centre Payments – Going Mobile. Rob Crutchington at Encoded looks at how the mobile market is changing the way customers choose to make payments. Over recent years there has been a huge increase…
Three ways to avoid pesky card chargebacks
Prevention is better than cure: three ways to avoid pesky card chargebacks in contact centres By Rob Crutchington – Director of Encoded Research from payment specialists Verifi has shown that up to 86%…
About Encoded
Encoded is a leading PCI DSS compliant provider of secure interactive voice response payment solutions. Encoded’s products are designed to fulfil three key objectives; Reduce costs by automated business processes, Increase sales by offering new fulfilment channels, Improve customer service by maximising resource efficiency.
Contact Encoded
Head Office:
Encoded Ltd
Spectrum House
Beehive Ring Road
Gatwick
West Sussex
RH6 0LG.
Tel: 01293 229 700
Email: sales@encoded.co.uk
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Declined codes – 3 ways to improve acceptance https://www.mycustomer.com/community/blogs/rob-crutchington/declined-codes-3-ways-to-improve-acceptance#.Xl6YzIVsxno.twitter