SMS Chat – Customer engagement platform
SMS is widely accepted as a non-intrusive, convenient method of communication. Encoded offers a feature rich, highly secure customer engagement messaging solution. As well as SMS and Voice, Encoded’s solution also integrates with many other messaging services such as Facebook messenger.
The product PDF offers the reader an insight into how Encoded’s engagement platform works and its ease of implementation.
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Encoded’s messaging platform is built with security at its heart. From its payments background Encoded has designed this customer engagement solution with PCI DSS and GDPR in mind. Capable of integrating with any existing Encoded payments product to accept payments via SMS from stored cards. Customers simply reply with the word “pay” to process their transaction.
Encoded’s intelligent campaign controller simulates a real agent and can handle the bulk of most conversations. Only pushing the conversation to an agent when and if it falls outside of set parameters. This enables a few agents to handle a large number of customer live engagements.
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Enjoy the convenience of connecting with any existing Encoded solution. Use SMS Chat to promote the use of online services, broadcast the release of your latest mobile App, invite clients to request your latest PDF download or accept payment on an outstanding balance. Whatever your requirement, Encoded’s messaging platform can help you achieve your goals and exceed your customers expectations.
By using “bots” to autonomously engage in client conversations allows a small number of contact centre staff to effortlessly handle a large number of customers; only being alerted when and if the conversation falls out of the expected flow. In such cases an agent is presented with the full conversation history and can pick up where the bot left-off.
PCI DSS COMPLIANT
ID & V
AGENTS SUPPORTED BY “BOTS”
SMS, VOICE, FB MESSENGER