by Encoded News Team | Nov 23, 2024 | Outsourcing
Rob Crutchington shares his 3-point methodology to maximise the UK’s outsourced contact centre opportunity. According to the Call Centre Management Association (CCMA), contact centre outsourcing in the UK has been steadily increasing over the past decade and the...
by Encoded News Team | Oct 20, 2024 | PCI DSS
Make PCI DSS compliance an intrinsic part of your Information Security framework but ensure it’s not a one-off exercise. That’s the message from Rob Crutchington, CEO of Encoded. Here, he shows how to reduce customer effort and boost payment success while protecting...
by Encoded News Team | Aug 13, 2024 | Payment Gateway Services, Payment Orchestration
Cross-generational fears over security are triggering new payment trends that potentially threaten the advent of a cashless society. Rob Crutchington believes it is the perfect opportunity to win back customers by blending compliance standards with secure payment...
by Encoded News Team | Jun 26, 2024 | Fraud Prevention
People in the payments industry like talking about ‘the next big thing.’ However, with debit cards remaining the most popular payment method with half of all payments in the UK being made using debit cards. Rob Crutchington from Encoded shares his top tips for a...
by Encoded News Team | Apr 28, 2024 | Decision-Makers’ Guide
Now in its 21st year, ContactBabel’s 2024 UK Contact Centre DMG reveals that AI is a priority for technology investment in contact centres over the next two years. Meanwhile, Rob Crutchington explores three other trends and how innovative secure payment solutions hold...
