by Encoded News Team | Jun 26, 2024 | Fraud Prevention
People in the payments industry like talking about ‘the next big thing.’ However, with debit cards remaining the most popular payment method with half of all payments in the UK being made using debit cards. Rob Crutchington from Encoded shares his top tips for a...
by Encoded News Team | Apr 28, 2024 | Decision-Makers’ Guide
Now in its 21st year, ContactBabel’s 2024 UK Contact Centre DMG reveals that AI is a priority for technology investment in contact centres over the next two years. Meanwhile, Rob Crutchington explores three other trends and how innovative secure payment solutions hold...
by Encoded News Team | Feb 26, 2024 | News
Rob Crutchington at Encoded takes a look back at some of his previous predictions and offers a new one for 2024. 1. E-commerce will be fuelled by a digital first strategy At the end of 2021, it was clear that the pandemic had changed everything. As online shopping and...
by Encoded News Team | Jan 21, 2024 | Payment Orchestration
Payment technologies are continually innovating to find faster, easier, and importantly, more secure, ways for customers to pay. Rob Crutchington of Encoded takes a look at the payments market and shares his top three predictions for 2024. 1. The use of tech wearables...
by Encoded News Team | Nov 29, 2023 | Fraud Prevention
Rob Crutchington of Encoded explains how to transform frontline teams into the best defence against card payment fraud. The greatest fraud and security threat to an organisation is its people. From opening rogue emails, clicking on links to visiting dodgy websites,...
