Bitcoin goes mainstream

Bitcoin goes mainstream

“Bitcoin is economic gunpowder that is set to transform the financial system as we know it and change the course of human history.” That’s the verdict of David Parkinson, CEO of Encoded partner Musqet who in this guest blog shares his plans to accelerate...
How to make outsourcing pay

How to make outsourcing pay

Rob Crutchington shares his 3-point methodology to maximise the UK’s outsourced contact centre opportunity. According to the Call Centre Management Association (CCMA), contact centre outsourcing in the UK has been steadily increasing over the past decade and the...