by Encoded News Team | May 24, 2022 | Fraud Prevention
As contact centres embrace the world of remote and hybrid working, Rob Crutchington, Managing Director of Encoded, discusses how the cloud, open banking and the latest SCA regulations help protect the customer, agents and merchants when taking payments. The new world...
by Encoded News Team | Apr 22, 2022 | Agent Assisted Payments, Fraud Prevention, IVR Payments, PayByLink
The UK Contact Centre Decision Makers Guide (DMG) 2022 highlights the latest trends in contact centres. Reviewing this year’s report, Rob Crutchington discusses the challenges of balancing customer service with ID verification to prevent fraud and how it continues to...
by Encoded News Team | Mar 2, 2022 | News
Organisations with an online presence need to be sure they are ready for full Strong Customer Authentication (SCA) compliance (i) for e-commerce transactions. From 14 March 2022 any merchant that fails to comply with the requirements could be subject to Financial...
by Encoded News Team | Jan 16, 2022 | PCI DSS
At Encoded we work with many contact centres of large brands to provide secure payment solutions. Our aim is to provide easy payment methods that free up valuable agent time, allowing them to focus on customer service, more complex enquiries and additional revenue...
by Encoded News Team | Sep 10, 2021 | PCI DSS
For customers to buy from an organisation either in person, online or via a contact centre they need to be confident that their payment cards will not be compromised, their personal details are secure and their identities cannot be stolen. PCI DSS was created to...
