by Encoded News Team | Nov 2, 2020 | Agent Assisted Payments, IVR Payments
Contactless payments are now a ‘must have’ rather than a ‘nice to have’ but with so many automated services on the market, where do you start? Ask the right questions to find the right solution for you and your customers. Rob Crutchington shares his quick and easy...
by Encoded News Team | Oct 8, 2020 | IVR Payments, PayByLink
Fraud patterns are evolving quickly since the coronavirus outbreak. However, the recent introduction of PSD2 and Strong Customer Authentication has meant that the liability changes from merchant to customer for fraudulent transactions. Rob Crutchington at Encoded...
by Encoded News Team | Jul 13, 2020 | Agent Assisted Payments, PCI DSS
As millions of pounds are lost to Coronavirus scams, the Payment Card Industry Data Security Standard (PCI DSS) is enjoying a well-earned revival. Rob Crutchington shows how to drive compliance and build customer confidence using Agent Assisted Payments. According to...
by Encoded News Team | Jun 18, 2020 | Agent Assisted Payments
Xelion UK, the multi-award winning cloud telephony provider, can now provide integration with the Encoded Agent Assisted payment solution. Xelion users can integrate Encoded technology to securely take payments from their customers. Encoded is Level 1 Payment Card...
by Encoded News Team | Jun 10, 2020 | IVR Payments
As fears over coronavirus fuel a sudden spike in contactless transactions, Rob Crutchington explores the vital role of IVR to deliver fast, secure card payments that boost agent performance and customer confidence. IVR or Interactive Voice Response, the automated...
