by Encoded News Team | May 13, 2021 | Agent Assisted Payments, PCI DSS
With shops, pubs and restaurants re-opening their doors and hairdressers working all hours to keep up with demand, the future looks promising for business. Rob Crutchington of Encoded shares his three-point checklist for businesses as they prepare to welcome back...
by Encoded News Team | Dec 21, 2020 | Agent Assisted Payments, Decision-Makers’ Guide, IVR Payments
The latest UK Contact Centre Decision Makers Guide (DMG) reports on the current trends in what has been a challenging year for contact centres. Rob Crutchington takes a closer look at how businesses are tackling card fraud reduction and security. One of the largest...
by Encoded News Team | Nov 25, 2020 | PCI DSS
Have you ever thought about what happens once you enter your debit or credit card details into an automated system or read them out to a contact centre agent? The answer isn’t easy but it is more straightforward than many would like you to believe, so stay with me as...
by Encoded News Team | Nov 20, 2020 | Agent Assisted Payments, IVR Payments
Encoded, a leading Payment Service Provider and pioneer of innovative secure payment solutions for contact centres, has announced that Milk & More has successfully deployed its IVR and Agent Assisted Payment technology to boost time and cost efficiencies. Using...
by Encoded News Team | Nov 2, 2020 | Agent Assisted Payments, IVR Payments
Contactless payments are now a ‘must have’ rather than a ‘nice to have’ but with so many automated services on the market, where do you start? Ask the right questions to find the right solution for you and your customers. Rob Crutchington shares his quick and easy...
