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      • IVR Payments – The Ultimate Guide for 2024
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      • Agent Assisted Payments – The Ultimate Guide for 2024
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      • Fraud Prevention Platform
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      • Payment Orchestration – The Ultimate Guide for 2024
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Contact us
Contact us
sales@encoded.co.uk | 01293 229 700
  • About
  • Products
    • IVR Payments
      • IVR Payments – The Ultimate Guide for 2024
    • PayByLink
    • Agent Assisted Payments
      • Agent Assisted Payments – The Ultimate Guide for 2024
      • Fraud Prevention Platform
    • eCommerce Payments
    • Gateway Services
      • Fraud Prevention Platform
      • Google Pay
      • Apple Pay
    • Payment Orchestration
      • Payment Orchestration – The Ultimate Guide for 2024
    • SMS Chat
  • PCI DSS
  • Customers
  • News
  • Support
  • Contact us
about

About Encoded

Encoded is an independent UK Payment Service Provider (PSP) with a feature-rich payment solutions, a white-labelled Payment Gateway and Orchestration Platform.

Encoded understands that customers like to pay in different ways; whether online, in app, via self-service options or speaking to a real person.

Encoded’s pioneering payment solutions help organisations to remain PCI DSS* compliant and protect customer data, whilst offering an unrivalled user experience. With nearly 25 years of payments experience, Encoded has built its network, infrastructure and payment applications entirely in-house; a single trusted partner for all of your payment requirements.

Customers include: Mercedes-Benz, BMW, Mini, Toyota, The Wine Society, LUSH and a host of utility companies, including Jersey Telecom, Shell Energy and Severn Trent Water.

*Payment Card Industry Data Security Standard.
Download a Brochure
OVERVIEW

Background

Encoded was founded nearly 25 years ago to offer card payment solutions designed to meet customer requirements while reducing operational costs and improving customer experience (CX).

Encoded now goes far further and its all-in-one Payment Orchestration solution helps organisations manage the entire payment process quickly and efficiently for a frictionless payment experience.

The majority of organisations accept card payments for eCommerce and in customer service contact centres. The most successful brands continually find new ways to reduce customer effort, boost performance and protect sensitive card payment data – all in one go.

Today Encoded solutions are trusted by many of the world’s leading brands including Mercedes-Benz, BMW, Mini, Toyota, The Wine Society, LUSH and a host of utility companies, including Jersey Telecom, Shell Energy and Severn Trent Water.

security

Why Encoded?

Encoded remains dedicated to quality and security.

The company combines experienced business problem-solving with robust project management processes and ISO 9001 and ISO 27001 certified technology development to provide enterprise solutions to meet its customers’ exact requirements. Encoded’s pricing model means customers are only charged for successful transactions. Therefore, we stay close to ensure the service performs as perfectly as possible.

The company has been a Level 1 PCI DSS accredited supplier since 2011. Every year it goes through full PCI DSS accreditation with an external Qualified Security Assessor (QSA) which means that customers can rely on Encoded’s technology with absolution confidence.

Download a Brochure

Why Encoded?

Encoded is a Level 1 PCI DSS accredited supplier – which means that contact centres and their customers can rely on Encoded’s technology with absolute confidence.

Download our PCI DSS Certificate
intergration

Simplified Secure Payments

Encoded payment solutions are easy to integrate with other systems and processes.

They are designed to work cooperatively by sharing stored card details between solutions to enable card holders to use the service of their choice without having to re-enter card details.

A payment orchestration layer with a feature rich, single and simple to use API enables easier streamlined integration with dozens of Acquirers and Payment Gateways to ensure greater settlement success and frictionless payments.

Partners

Over the years Encoded has built an extensive eco-system of trusted global partners such as VISA, Worldpay, AMEX and MasterCard. Our Payment Orchestration Platform goes one step further to ensure seamless integration with many more partners and payment methods to ensure project success.

Our solutions include:
  • Payment Orchestration
  • Payment Gateway Services
  • E-Commerce Payments
  • IVR Payments
  • Interactive Voice Payments
  • Agent Assisted Payments
  • Fraud Prevention Platform
  • PayByLink
  • Contact Centre Payment Solutions
  • Omnichannel Payment Solutions
  • PCI DSS card payments
  • PCI Payments
  • Fraud Prevention Platform
our customers

Customers testimonials

One Savings Bank

“The Encoded team is a joy to work with. The implementation process was extremely smooth and their responsiveness is second to none.”

View case study
Sigma Connected
“We were looking for a technology partner with a proven track record in delivering fast, efficient, highly secure payment solutions. Encoded fitted our requirements perfectly.”
View case study
Jersey Telecom
“We have found the easy integration between Encoded’s solutions gives us more payment choices that benefit our customers. PayByLink, for example offers a great option for a secure and convenient way for customers to pay using their mobile devices, without compromising their data.”
View case study
The Wine Society
“We have successfully moved to a position where we take orders and card data is automatically stored for future payments without entering the contact centre environment. Repeat customers no longer have to enter their card details multiple times. This improves the agent and member experience while safeguarding security for everyone.”
View case study
Severn Trent Water
“We decided to refresh the online experience in response to customer demand and changes in the industry. It was a moment of clarity – Encoded was already handling our secure payments with data being fed into out billing system. We needed to create a front-end link so that customers could access this information themselves to make a payment or a change to their account details.”
View case study
RESOURCES

Download our guides

Secure Contact Centre Payments brochure

Download brochure
Ultimate guide to Payment Orchestration
Download guide
Making Outsourcing Pay white paper
Download white paper
WHAT THEY SAY

What our customers say about us

“We needed to offer our members both fast and secure Payment Card Industry Data, Security Standard (PCI DSS) compliant payment methods and advanced e-commerce capabilities using automated technology. Encoded had done their homework and cared about our members and our business, even suggesting additional creative ways to use Encoded technology. From the outset, it was clear they were exploring new ideas to help us work even smarter.”

Karen Coates, Chief Operations Officer, The Wine Society

“We handle hundreds of thousands of calls every year that demand a broad knowledge of financial and legal matters as well as general property maintenance issues. Encoded presented a sound proposal that promised to deliver round-the-clock efficiencies in a cost effective package. The final overall approach and sophisticated IVR technology proved to be the perfect answer to our business problems.”

Tracey McCabe, Head of Customer Service, First Port Property Management

“We decided to refresh the online experience in response to customer demand and changes in the industry. It was a moment of clarity – Encoded was already handling our secure payments with data being fed into our billing system. We needed to create a front-end link so that customers could access this information themselves, rather than relying on speaking to an agent every time they wanted to make a payment or a change to their account details.”

Business Optimisation Manager,
Severn Trent Water

“One of the key reasons for choosing Encoded was to improve the team’s experience of managing large scale migrations from legacy payment systems. With Encoded’s in-depth knowledge of data security, PCI DSS compliance and the latest payment regulations, JT had confidence that the integration would be carried out within the project timescales and to budget.”

Tim Peach, Finance Operations Manager, Jersey Telecom

“From the outset, it was evident that Encoded grasped our requirements for an easy to deploy, fully transparent solution that could integrate seamlessly with our own IT systems. What is more, Encoded offered us a solid and highly scalable platform that promised to drive efficiencies whilst delivering the personal touch to those callers who needed it most.”

Collections and Recovery Department, One Savings Bank

“Along with the simplicity and highly configurable nature of Encoded’s solution, we were impressed by everyone’s professional, can-do attitude backed up by excellent support. Encoded offered a truly scalable solution that could grow with our business. In particular we trusted Encoded to support new ventures such as flexecash® which has already been adopted by a number of high street retailers.”

June Potts, Head of Customer Contact, Park Group

“Tens of thousands of calls relating to payment and meter reads are handled by sophisticated technology provided by Encoded. Encoded’s solutions have supported our business from day one, having been selected from a shortlist of four vendors for its ease of use, speedy implementation and cost-efficiency.”

Shell Energy

“Today, around 10% of all our sales are made using credit or debit card transactions. Our job is to make it easy for customers to pay for services swiftly and securely. Encoded listened carefully to our requirements, made sensible recommendations along the way and even adapted the technology to suit us. The whole experience ran smoothly and we were impressed by their level of knowledge and understanding of our business.”

Peter Doyle, Risk Manager,
Health-on-line

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