by Encoded News Team | Mar 18, 2016 | Marketing
A day in the life of a contact centre card payment – what does happen to your money? Have you ever thought about what happens once you enter your debit or credit card details into an automated system or read them out to a contact centre agent? The answer isn’t easy...
by Encoded News Team | Jan 18, 2016 | Marketing
Six Design Tips to Improve IVR and Save Time and Money. Ask people in the street about interactive voice response (IVR) systems and you are likely to get very different viewpoints. Loved by many as a quick way to make a payment, check a balance or top up credit on a...
by Encoded News Team | Nov 4, 2015 | PCI DSS
PCI Compliance: With Christmas fast approaching, contact centres are starting to prepare for increased calls and transactions. However, with payment card fraud continuing to rise and data theft constantly in the news, non-PCI DSS compliant contact centres could be...
by Encoded News Team | Jul 14, 2015 | PCI DSS
The Payment Card Industry Data Security Standard (PCI DSS) was originally the brainchild of the world’s five largest payment card providers VISA, MasterCard, American Express, Discover and JCB International. Today, it is a global framework that provides guidance on...
by Encoded News Team | Nov 25, 2014 | PCI DSS
Every contact centre that accepts credit and debit card payments over the telephone needs to be PCI DSS (Payment Card Industry Data Security Standard) compliant. However the process of becoming and staying compliant can be hugely expensive. The interpretation of the...
