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sales@encoded.co.uk | 01293 229 700
  • About
  • Products
    • IVR Payments
      • IVR Payments – The Ultimate Guide for 2024
    • PayByLink
    • Agent Assisted Payments
      • Agent Assisted Payments – The Ultimate Guide for 2024
      • Fraud Prevention Platform
    • eCommerce Payments
    • Gateway Services
      • Fraud Prevention Platform
      • Google Pay
      • Apple Pay
    • Payment Orchestration
      • Payment Orchestration – The Ultimate Guide for 2024
    • SMS Chat
  • PCI DSS
  • Customers
  • News
  • Support
  • Contact us
Ways to pay in 2023 – Encoded’s top five payment predictions

Ways to pay in 2023 – Encoded’s top five payment predictions

by Encoded News Team | Feb 19, 2023 | IVR Payments, PayByLink

With an increase in online spending and new faster, easier ways to pay companies should think again about payment technologies and ways to meet customer payment preferences. Rob Crutchington of Encoded shares his top five predictions for payments in 2023 Buying habits...
Fraud Prevention v Customer Experience – Getting the Balance Right in Contact Centres

Fraud Prevention v Customer Experience – Getting the Balance Right in Contact Centres

by Encoded News Team | Apr 22, 2022 | Agent Assisted Payments, Fraud Prevention, IVR Payments, PayByLink

The UK Contact Centre Decision Makers Guide (DMG) 2022 highlights the latest trends in contact centres. Reviewing this year’s report, Rob Crutchington discusses the challenges of balancing customer service with ID verification to prevent fraud and how it continues to...
Shifting liability for fraud from merchants to customers in contact centres

Shifting liability for fraud from merchants to customers in contact centres

by Encoded News Team | Oct 8, 2020 | IVR Payments, PayByLink

Fraud patterns are evolving quickly since the coronavirus outbreak. However, the recent introduction of PSD2 and Strong Customer Authentication has meant that the liability changes from merchant to customer for fraudulent transactions. Rob Crutchington at Encoded...

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