by Encoded News Team | Jan 15, 2019 | Marketing
Avoid card chargebacks Prevention is better than cure: three ways to avoid pesky card chargebacks in contact centres. Research from payment specialists Verifi has shown that up to 86% of cardholders contact their banks directly when they don’t recognise a charge on...
by Encoded News Team | Sep 27, 2018 | PCI DSS
Avoid fees A mini-guide for merchants: how to avoid fees for non-secure payments in three easy steps First there was the Payment Card Industry Data Security Standard (PCI DSS) and now there is another set of legislation that affects the way merchants collect and store...
by Encoded News Team | Jun 20, 2018 | Agent Assisted Payments
Encoded announces new secure customer engagement platform New platform allows businesses to accept fast, secure payments via SMS from customers. Encoded has announced the availability of its new customer engagement platform that enables contact centres to accept...
by Encoded News Team | Feb 13, 2018 | IVR Payments, PCI DSS
Why Cloud is best What lies behind your payment solution? Contact centres are often seen as the front line service of a business. They are at the forefront of customer service and therefore the long-term profitability of any organisation. Contact centres need to...
by Encoded News Team | Jan 3, 2018 | IVR Payments
Robert Crutchington at Encoded takes a closer look at contact centre payments. The UK Contact Centre Decision-Makers’ Guide (DMG) revealed several surprises in terms of PCI compliance and card fraud reduction in its 15th edition. This major report studying the...
