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secure customer engagement platform

Encoded announces new secure customer engagement platform New platform allows businesses to accept fast, secure payments via SMS from customers By Rob Crutchington – Director of Encoded Encoded has announced the availability of its new customer engagement platform...

5 Reasons why Cloud is best

5 Reasons why Cloud is best What lies behind your payment solution? By Rob Crutchington – Director of Encoded Contact centres are often seen as the front line service of a business. They are at the forefront of customer service and therefore the long-term...

Scrapping Card Fees

Scrapping Card Fees A bureaucratic waste of time or a benefit to consumers? Rob Crutchington, Director at Encoded, discusses the changes for consumers in light of the latest government legislation banning credit and debit card surcharges and who will really benefit as...

GDPR Compliance

GDPR Compliance – Take a lead from PCI DSS in your contact centre Rob Crutchington from Encoded explains how applying the same principles as PCI DSS can help to meet the challenges of the new data protection legislation By Rob Crutchington – Director of Encoded With...

Deferred Debit Cards

Deferred Debit Cards A headache for Merchants and Payment Services Providers By Adam Bromage-Hughes – Lead Software Developer Merchants and Payment Services Providers (PSPs) generally deal with three main types of card; Debit Cards, Credit Cards and Charge Cards. The...