5 Reasons why Cloud is best

5 Reasons why Cloud is best What lies behind your payment solution? By Rob Crutchington – Director of Encoded Contact centres are often seen as the front line service of a business. They are at the forefront of customer service and therefore the long-term...

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3 Surprises from latest contact centre report

3 Surprises from latest contact centre report Robert Crutchington at Encoded takes a closer look at contact centre payments The UK Contact Centre Decision-Makers’ Guide (DMG) revealed several surprises in terms of PCI compliance and card fraud reduction in its 15th...

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Scrapping Card Fees

Scrapping Card Fees A bureaucratic waste of time or a benefit to consumers? Rob Crutchington, Director at Encoded, discusses the changes for consumers in light of the latest government legislation banning credit and debit card surcharges and who will...

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GDPR Compliance

GDPR Compliance – Take a lead from PCI DSS in your contact centre Rob Crutchington from Encoded explains how applying the same principles as PCI DSS can help to meet the challenges of the new data protection legislation By Rob Crutchington – Director of...

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Deferred Debit Cards

Deferred Debit Cards A headache for Merchants and Payment Services Providers By Adam Bromage-Hughes – Lead Software Developer Merchants and Payment Services Providers (PSPs) generally deal with three main types of card; Debit Cards, Credit Cards and Charge Cards. The...

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Know more about PCI DSS compliance

Want to know more about PCI DSS compliance and how to achieve it? Robert Crutchington at Encoded takes a closer look at the truth about PCI DSS in a new compilation of blogs on the subject We have just published our new booklet “The Truth about PCI DSS compliance in...

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Ditch the CVV

Are the three-digits on the back of a payment card really relevant? Is it time to ditch the CVV code? By Rob Crutchington – Director of Encoded There are a number of myths around the three-digit card verification value (CVV) code found on the back of a MasterCard or...

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Green Star Energy Press Release

Green Star Energy Press release Green Star Energy offers round-the-clock self-service meter reading and payment service using Encoded UK’s newest entrant into the competitive energy market deploys automated technology to save time and money and enhance the overall...

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Six Design Tips to Improve IVR

Six Design Tips: Six Design Tips to Improve IVR and Save Time and Money. By Rob Crutchington – Director of Encoded Ask people in the street about interactive voice response (IVR) systems and you are likely to get very different viewpoints. Loved by many as a quick way...

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Whose responsibility is it anyway?

PCI Compliance: Whose responsibility is it anyway? By Rob Crutchington – Director of Encoded The Payment Card Industry Data Security Standard (PCI DSS) was originally the brainchild of the world’s five largest payment card providers VISA, MasterCard, American Express,...

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Wise up on PCI DSS and Save a Fortune

PCI Compliance: Wise up on PCI DSS and Save a Fortune By Rob Crutchington – Director of Encoded Every contact centre that accepts credit and debit card payments over the telephone needs to be PCI DSS (Payment Card Industry Data Security Standard) compliant. However...

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White paper – Telephone Payments and PCI DSS

PCI Compliance: PCI Compliance: The Ultimate White Paper – Telephone Payments and PCI DSS By Rob Crutchington – Director of Encoded Making payments via a credit or debit card is now largely common place but the regulations around accepting card payments over the phone...

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Five things you should know about PCI DSS

PCI Compliance: Five things you should know about PCI DSS but are too afrain to ask By Rob Crutchington – Director of Encoded The Payment Card Industry Data Security Standard (PCI DSS) remains surrounded by confusion and misinformation.  For example many call...

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