lf

secure customer engagement platform

Encoded announces new secure customer engagement platform New platform allows businesses to accept fast, secure payments via SMS from customers By Rob Crutchington – Director of Encoded Encoded has announced the availability of its new customer...

read more

5 Reasons why Cloud is best

5 Reasons why Cloud is best What lies behind your payment solution? By Rob Crutchington – Director of Encoded Contact centres are often seen as the front line service of a business. They are at the forefront of customer service and therefore the long-term...

read more

3 Surprises from latest contact centre report

3 Surprises from latest contact centre report Robert Crutchington at Encoded takes a closer look at contact centre payments The UK Contact Centre Decision-Makers’ Guide (DMG) revealed several surprises in terms of PCI compliance and card fraud reduction in its 15th...

read more

Scrapping Card Fees

Scrapping Card Fees A bureaucratic waste of time or a benefit to consumers? Rob Crutchington, Director at Encoded, discusses the changes for consumers in light of the latest government legislation banning credit and debit card surcharges and who will...

read more

GDPR Compliance

GDPR Compliance – Take a lead from PCI DSS in your contact centre Rob Crutchington from Encoded explains how applying the same principles as PCI DSS can help to meet the challenges of the new data protection legislation By Rob Crutchington – Director of...

read more

Deferred Debit Cards

Deferred Debit Cards A headache for Merchants and Payment Services Providers By Adam Bromage-Hughes – Lead Software Developer Merchants and Payment Services Providers (PSPs) generally deal with three main types of card; Debit Cards, Credit Cards and Charge Cards. The...

read more

Know more about PCI DSS compliance

Want to know more about PCI DSS compliance and how to achieve it? Robert Crutchington at Encoded takes a closer look at the truth about PCI DSS in a new compilation of blogs on the subject We have just published our new booklet “The Truth about PCI DSS compliance in...

read more

Ditch the CVV

Are the three-digits on the back of a payment card really relevant? Is it time to ditch the CVV code? By Rob Crutchington – Director of Encoded There are a number of myths around the three-digit card verification value (CVV) code found on the back of a MasterCard or...

read more

Green Star Energy Press Release

Green Star Energy Press release Green Star Energy offers round-the-clock self-service meter reading and payment service using Encoded UK’s newest entrant into the competitive energy market deploys automated technology to save time and money and enhance the overall...

read more

Six Design Tips to Improve IVR

Six Design Tips: Six Design Tips to Improve IVR and Save Time and Money. By Rob Crutchington – Director of Encoded Ask people in the street about interactive voice response (IVR) systems and you are likely to get very different viewpoints. Loved by many as a quick way...

read more

Whose responsibility is it anyway?

PCI Compliance: Whose responsibility is it anyway? By Rob Crutchington – Director of Encoded The Payment Card Industry Data Security Standard (PCI DSS) was originally the brainchild of the world’s five largest payment card providers VISA, MasterCard, American Express,...

read more

Wise up on PCI DSS and Save a Fortune

PCI Compliance: Wise up on PCI DSS and Save a Fortune By Rob Crutchington – Director of Encoded Every contact centre that accepts credit and debit card payments over the telephone needs to be PCI DSS (Payment Card Industry Data Security Standard) compliant. However...

read more

White paper – Telephone Payments and PCI DSS

PCI Compliance: PCI Compliance: The Ultimate White Paper – Telephone Payments and PCI DSS By Rob Crutchington – Director of Encoded Making payments via a credit or debit card is now largely common place but the regulations around accepting card payments over the phone...

read more

Five things you should know about PCI DSS

PCI Compliance: Five things you should know about PCI DSS but are too afrain to ask By Rob Crutchington – Director of Encoded The Payment Card Industry Data Security Standard (PCI DSS) remains surrounded by confusion and misinformation.  For example many call centres...

read more

Three Ways to De-scope and Save Money

PCI Compliance: Three Ways to De-scope and Save Money By Rob Crutchington – Director of Encoded Every business or merchant that accepts payment via debit and credit cards has a contractual obligation with its bank/acquirer to be PCI DSS compliant. The Payment Card...

read more

Save Money by De-Scoping with Tokenisation

PCI Compliance: Save Money by De-Scoping with Tokenisation By Rob Crutchington – Director of Encoded Tokenisation is a process of replacing sensitive card data with a sequence of numbers that, when used within a specific payment gateway, reference back to the card...

read more

Why your customers should know about PCI DSS

PCI Compliance: Why your customers should know about PCI DSS By Rob Crutchington – Director of Encoded If you were to ask shoppers in the street to name an online payment protection process the chances are they would know about Verified by Visa, 3D Secure, Mastercard...

read more

Park Group Press Release

Park Group plc Press release Park Group offers Christmas Savings Club agents 24-hour access to account information and self-service payment facility using Encoded UK’s leading multi-retailer voucher and prepaid gift card business deploys automated technology to...

read more

Peverel Press Release

First Port Property Management Press release First Port Property Management offers customers 24-hour access to accurate account balance information and automated payment facility using Encoded UK’s leading provider of residential property management services deploys...

read more

Virgin Holidays Press Release

Virgin Holidays Press release Virgin Holidays offers customers 24-hour access to account balance information and automated payment facility using Encoded UK’s market-leading long-haul holiday company deploys PCI DSS-compliant solution to protect customer data, boost...

read more